QUESTION:

Why do I get a message from "postmaster" about my "mail quota limit" when using Tellurian Webmail?

POSSIBLE SOLUTION(S):

You have too many previously deleted e-mail messages in the Webmail "Deleted Items" folder — you need to permanently delete those messages and change your options.

To Permanently Delete All Previously Deleted Messages:

1. Log into Tellurian Webmail - webmail.tellurian.com

2. Go to Folders in the left side navigation area and then into the Deleted Items folder.

3. Delete all previously deleted messages in this folder by checking the box next to each message and clicking the "Delete Selected" button; on the Confirm screen, click "Delete Selected" again to permanently delete these messsages. Tip: click the white "X" in the first column to check all the boxes at one time.

4. All previously deleted e-mail messages have been permanently deleted and you should get a message from the Tellurian "postmaster" informing you that your mail quota limit is back to normal.

1. Log into Tellurian Webmail - webmail.tellurian.com

2. Go to Options in the left side navigation area and then into Preferences.

3. Uncheck the box "Send deleted messages to 'Deleted Items' folder".

4. Click the "Update Preferences" button at the bottom of the page to save this change.

Did This Solve Your Problem?

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